Thursday, May 31, 2018

IoT Will Have The Most Impact On Business In The Next Five Years, Survey Says


I write about how disruptive technologies reshape global commerce Opinions expressed by Forbes Contributors are their own.
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New technologies continue to play a critical role in the evolution of society, including the upheaval of consumer industries. With these new advancements and other impactful drivers, consumer expectations are evolving, industry lines are blurring, and digitally-inspired disruptors are emerging.
Nearly every company now finds itself in the midst of a digital transformation as it aims to maintain relevancy in the digital era. In order to better understand how companies are responding to this epochal shift, Euromonitor International conducted an Industry Insights Survey of 1,445 professionals around the world. The survey gauges where companies are placing their tech bets and how industry players see these initiatives impacting commerce in the future.
In the next five years, respondents identified the cloud and Internet of Things (IoT) as the top two technologies for planned investments. More than half of respondents indicated their company was planning to make such investments.

Despite the buzz surrounding technologies like autonomous cars, 5G networks and blockchain, fewer respondents expected to see their companies making planned investments in those technologies in the next five years. Investing in technologies like autonomous cars is likely lower given the limited number of use cases across a range of industries as compared with IoT or artificial intelligence, for example, that have far-reaching implications to those selling cars as well as those selling clothes, laundry detergent or consumer appliances.
Respondents also identified cloud as the most impactful technological investment for businesses in the past 12 months. This is expected to shift in the next five years with IoT moving center stage. Nearly 60% of those surveyed ranked IoT’s impact ahead of both the cloud and artificial intelligence, among other buzzworthy technologies.
This shift toward more internet-enabled products has been dubbed IoT for short. This technology has gained steamed in recent years as the cost of sensors declined and processing power increased thus making it possible to connect more things, people and devices. In a futurist world, everything in the surrounding environment could communicate without human intervention. While IoT is likely to have far-reaching implications, including smart city applications, for example, its impact on commerce will likely drive generational shifts.
For example, IoT could provide greater visibility across the fulfillment process, enabling retailers to track orders from the moment an order is placed until it reaches the consumer’s doorstep. Durable goods manufacturers could leverage the connectivity to establish long-term relationships with consumers by offering ancillary services like predictive maintenance and performance analytics. The number of connected things also equates to more data from which marketers could gain insight into consumer behavior, leading to more intuitive websites customized to the individual consumer.
In the near term, those surveyed see IoT as having the most impact in terms of improved customer engagements, which would include tailored marketing and personalized recommendations. In five years, though, those surveyed see IoT most impacting the final purchase decision as commerce automation becomes more widespread. The arrival of machine-aided commerce might be the most profound shift ushered in by the IoT era.
One company with a strategy that best illustrates an intent to capture on this shift is Amazon. The world’s largest online retailer enables consumers to order products with the tap of a button through its Amazon Dash service, making the execution of the purchase easier for consumers. The second installment of Amazon Dash introduced Amazon Dash Replenishment Service, which is a platform for manufacturers to incorporate this system into their own products in one of two ways: either a manufacturer builds a physical button into their hardware for shoppers to use when reordering products, or the technology can measure usage of consumables and enable reordering to take place automatically. The latter is more passive.
This is an example of what IoT will do for commerce once it is fully developed and integrated into consumers’ lives. Some commerce sectors, which require continuous replenishment, are likely to become almost entirely automated. Subscription services started to do this by measuring how frequently a family orders specific items from a retailer, based merely on their purchasing history. In the IoT era, consumption could be more accurately measured by the durable goods themselves. This will give way to machine-aided commerce. Out of all the tech-inspired shifts unfolding today, this is the one that industry professionals view as being the most impactful long-term commerce development.

Tuesday, May 29, 2018

Online sales still account for less than 10% of all retail sales


In the two decades since Amazon streamlined the e-commerce process, most retailers have followed suit with an online point of sale option, seeing no other way to compete.
As a result, about 70% of Americans (230 million) will make an online purchase in 2018, contributing $474 billion to total retail sales, according to Statista's Digital Market Outlook. As this chart from Statista shows, even as e-commerce sales gradually account for more of the dollars spent in retail, that continues to be a relatively insignificant chunk of an industry that made upwards of $5 trillion in 2017.
In fact, the first and only time e-commerce accounted for more than 10% of total retail sales was at the very end of 2017 — if it follows its historical pattern, it should be back at those levels some time this year.
It's important to note that "total retail sales" also includes the dollars made from motor vehicle sales, gas stations, groceries, and other categories that aren't as affected by e-commerce as clothing or office supplies. Without them, the share of e-commerce spending would be more like 20%, according to market research firm comScore, which is still considerably low.




Shrink cost retailers $100B last year

Monday, May 28, 2018

What Is the 80/20 Rule? How the Pareto Principle Will Supercharge Your Productivity

supercharge-productivity
The other day, my friend asked me why I was buying another pair of yoga pants.
“Why do you need another? You pretty much only wear the same two, anyway.”
It was true. I have at least ten pairs of yoga pants, but there are two in particular I wear the most … for at least, let’s say, 80% of my yoga classes.
You might not know who Vilfredo Pareto is, and you might not explicitly recognize the 80/20 rule, but I have no doubt you’re already familiar with the concept.
Let’s back up. Before my yoga-pants revelation, back in the early twentieth century, Vilfredo Pareto was having a similar (albeit more consequential) realization of his own: 80% of Italy’s land was owned by only 20% of its people.
Allegedly, he recognized something similar occurring in his own garden. Pareto saw 80% of the peas from his garden came from 20% of his pea plants.
He concluded that 80% of all results, whether that be in business, economics, or gardening, derive from only 20% of the effort.
This Pareto Principle, or 80/20 rule, can be seen everywhere across marketing.
If you develop marketing campaigns, you might notice that 20% of your marketing messages account for 80% of your campaign results.
If you’re leading a major marketing project, you might realize that 20% of your initial efforts on the project are responsible for 80% of the outcome.
And if you’re a financial advisor at a marketing firm, you might feel bewildered to conclude that 80% of all your business’s profits derive from 20% of your clients.
If the 80/20 rule is inevitable, shouldn’t you learn how to use it to your advantage?
Here, we’ll explore how to use the Pareto Principle to supercharge your productivity, and become more successful while drastically cutting back on your time and effort. If the majority of your success comes from 20% of your efforts, don’t you think it’s time you stop wasting that other 80%?

Examples of the Pareto Principle

Let’s start by taking a look at some examples of the Pareto Principle, to make sure you’re firm in your understanding of the concept:
In customer service, 80% of the complaints come from 20% of your customers.
In criminology, 80% of the crimes are committed by 20% of the population.
In software engineering, 80% of the program’s functionality comes from 20% of the developer’s efforts.
In the environment, 80% of the world’s pollution comes from 20% of the factories.
Essentially, you can apply the theory anywhere — even to, say, yoga pants. Another great example I like to think about is my phone: I have about 60 apps, but of those, I typically only use 20%.
Now that we’ve covered that, let’s explore how you can use the Pareto Principle to supercharge your productivity.

How to Use the 80/20 Rule to Your Advantage

The 80/20 rule says 80% of your results come from 20% of your efforts.
That isn’t to say you should come into work only one day a week, give it a fair 20% shot, and leave.
No, the Pareto Principle isn’t suggesting you work less. It has nothing to do with time. Instead, it’s indicating you need to focus your efforts, and work harder in the areas that matter most, while accepting it’s sometimes okay to let the smaller stuff slide.

How to Apply the Pareto Principle to Your Life if You Work Alone

If you’re a freelance writer, the Pareto Principle assumes 20% of your clients are responsible for 80% of your profits.
If that’s true, then you’ll want to focus your time and efforts on pleasing and developing strong relationships with those clients. Reach out to them first. If you have a long to-do list, circle your highest-paying 20%, and write articles for them before tackling your other to-do’s.
That isn’t to say you should become unprofessional, or disrespect your other clients. But if you’re feeling overwhelmed or tight on time, it might be necessary to recognize where you’re receiving most of your results (i.e., profits), and dedicate more of your time and effort to that.
Lesson one: Don’t expand a list of contacts just to have a large network. Figure out from whom you’ll benefit the most, and focus your time and energy on developing and maintaining those relationships.
Speaking of your to-do list, let’s say you have a list of ten items.
The 80/20 rule assumes that even if you spend equal time on each item, two of those items in particular will carry the bulk of the results you want.
So don’t make an equal to-do list. Instead, write a to-do list with your heavy-hitters first. Figure out which items are most likely to deliver your biggest results, and start there.
If you’re anything like me, you probably wouldn’t normally do this. I take a look at my to-do list and start with what’s easiest or quickest to accomplish.
Unfortunately, that might mean I run out of time or don’t have the energy to accomplish the tasks with the largest return on investment.
Lesson two: Tackle two or three of the biggest projects, tasks, or commitments on your to-do list first. Use your energy and time on those. Prioritize them, and recognize you’re doing so because those two or three tasks will likely give you 80% of what you want.
It goes one step further than that.
The Pareto Principle states that when you’re working for a long time on a task, like an article, you’ve likely hit most of your goal after you’ve expelled 20% of your effort, right?
That doesn’t mean you should write for 20 minutes and call it a day.
Here’s how I’d break it down. When you’re writing an article, let’s say you’re focusing on these five individual steps:
  • Write the draft.
  • Look for grammatical errors and add links.
  • Find a good image for the draft.
  • Ensure it’s formatted correctly on the website.
  • Set a publish date and time.
The 80/20 rule says you’ll have the majority of your results from 20% — can you guess what that 20% is?
More than likely, writing the draft itself will give you the biggest return.
The smaller details account for only 20% of your outcome. While they’re important, they aren’t worth stressing over or wasting time on.
In economic lingo, this is known as the diminishing marginal benefit. It means the longer you work, the less power your effort will have on the final result. Quality over quantity … if you work three hours, most likely, you made the most significant progress in hour one.
Lesson three: Make a bulleted list, identifying each small task required to complete a goal. Circle or underline your 80% player, and spend the majority of your time and effort on that. The details are nice, but they aren’t the reason for most of your results.
While I used a freelance position as my example in this article, I hope you’re able to take the bolded advice and use it tangibly in whatever industry you work.

How to Apply the Pareto Principle to Your Life if You’re a Manager

Okay, so working alone and using the 80/20 rule makes sense when it’s your own tasks, your own deadlines, and your own results at risk.
What about when you’re in charge of a team?
For instance, let’s say you’re the director of a marketing team, and your team is tasked with a major project.
You know a few things: first, 20% of your team’s efforts are going to achieve 80% of your intended results.
So, let’s identify those intended results, and work backwards. If you want your project to showcase how well your SEO strategy played out on social media, collect that information first.
Take it a step further and make a list of individual tasks you’ll need to complete.
Brainstorm and recognize that 80% player. Write a list of everything you need to do to have a “perfect” project:
  • Collect information.
  • Format it into a graph.
  • Display it on a Powerpoint slide.
  • Make the design attractive.
  • Designate a speaker.
  • Have speaker jot down points to bring up during speech.
Now, let’s say you were suddenly told instead of three weeks, you have 24 hours to complete the project. How would that change your strategy?
You’d probably start with the biggest piece of the pie first, and say “hopefully we get to it” to everything else.
You should still do that. Work on your heavy-hitters first (in this case, collecting and formatting the information), and come back to minor details later.
Lesson one: Brainstorm with your team and identify the biggest tasks you’ll need to complete to hit the majority of your goal. Visualize as if you were short on time: what would you do first, and what would you be okay leaving behind? Start with that #1 item, and work backwards towards the smaller details later.
Now let’s apply the 80/20 rule somewhere else: 80% of the work will be completed by 20% of your employees.
While this might seem unacceptable (“Why did we hire them then?”) it’s not — it’s how the Pareto Principle works, but it’s not set in stone.
More than likely, many of your employees don’t feel the need to be part of that 20% because you have some stronger, more aggressive personalities in the room. Those people have already claimed responsibility for the biggest parts of the job. That doesn’t mean your other employees don’t want to help out.
Tackle this issue by delegating tasks fairly, or even dividing those “power players”, if you know who they are, and assigning one to each smaller group.
Encourage increased collaboration, or assign separate tasks to different people and check in with each person individually to ensure everyone feels equally responsible for their part of the equation.
Better yet, switch up who gets to contribute to that largest 20% of the equation. If the same employees on the team are always in charge of collecting the information and creating the graph, maybe spread the task out: do you have other employees who are capable of putting the information into graph form, and have you asked them if they’d like to help out?
Your employees will be encouraged to work harder if they know they’re contributing to the biggest piece of the rewards — not just the smaller details.
Lesson two: Don’t let 20% of your employees carry the team. Delegate tasks, create smaller groups, and assign those power players individually to each team. Better yet, check in individually with each employee on your team to ensure he or she feels equally responsible to reach the team’s goal, or switch up which employee gets assigned the “biggest tasks” each time your team has a project.
Remember, the numbers 20% and 80% are not exact statistics, just estimations. The point isn’t the numbers: the point is, everything in life is not created equal, and there are a few things that are weighted with far greater reward than others.
Spend your time chasing those items, and you’re likely to increase rewards while diligently cutting back on wasted time.

Sunday, May 20, 2018

Amazon pushes dedicated truck operation; will it suck oxygen out of the driver room?

Amazon pushes dedicated truck operation; will it suck oxygen out of the driver room?
E-tailer eyeing partnerships with fleets of three or more trucks to haul between DCs.
Is Amazon.com Inc. draining the commercial truck driver pool?
Yes, according to a top motor carrier executive, who told one of its best shippers—a customer prepared to tender abundant and predictable traffic at highly compensatory rates—that it would only agree to a 90-day contract extension once it comes up for renewal June 15.
According to a person familiar with the matter, the carrier executive said drivers who would normally be available for recruitment were instead migrating to Amazon. The executive added that equipment and drivers would be diverted to the spot, or non-contract, market, which remains sizzling hot and appears to be a better deal for the carrier than signing static contracts while pricing remains so dynamic, the person said. Neither the executive, the carrier, nor the shipper were identified.
At first blush, the executive's rationale appears absurd. Amazon has, by one estimate, a paltry 300 power units, a fleet size that would hardly move the needle. By contrast, Green Bay, Wis.-based Schneider Inc. and Omaha-based Werner Enterprises Inc., both of which are big truckload carriers and logistics providers, have 10,800 and 7,300 units, respectively. FedEx Freight, the less-than-truckload (LTL) unit of Memphis-based FedEx Corp., has more than 20,000 tractor-trailers. In addition, these days it's fashionable to blame the Seattle-based e-tailer for every dislocation occurring in American industry, some of which, to be sure, Amazon has been responsible for.
But as with everything at Amazon, there is more going on than meets the eye. For example, in March the company was at the huge Mid-America Truck Show in Louisville, Ky., to recruit fleets to join its dedicated trucking operation. The business, which goes by the name of Amazon.com.dedc.LLC, wants fleets that have at least three trucks, their own operating authorities, and drivers who can operate twin-trailers to haul goods in the company's distribution center network, Amazon said in literature distributed at the show, known in the trade as MATS.
Amazon has 328 U.S. facilities, of which 182 are classified as DCs, hubs, delivery centers, or inbound and outbound sortation facilities, according to estimates from consultancy MWPVL International Inc., which tracks Amazon's physical distribution network.
In his pitch, Greg Sellers, program manager of line-haul distribution, said the company is "working with line-haul providers of all sizes" and will "continue to recruit for trucking companies to join our team." The unit offers a "steady, high volume of freight, the ability to plan ahead, automatic weekly direct-deposit settlements, as well as a roster of lifestyle features that trucking-company employees really seem to like," Sellers wrote. He didn't elaborate on the specific amenities.
All the freight is of the "drop and hook" variety, meaning a driver drops off a full or empty trailer at a specified location and moves on with another trailer, either empty or full, without waiting for the dropped-off equipment to be unloaded. Drivers can be home the same day or, at worst, the next day, according to Sellers. "There's work for singles and teams" as long as the drivers are employees of the trucking company, Sellers said.
Drivers need only bring the power units to the engagement, Sellers said. That is of little surprise, since Amazon has bought or leased thousands of trailers in the past few years in readiness for what has long been believed to be a massive rollout of a nationwide transport and logistics network. The project's main goal is supporting the two-day delivery commitments of its popular "Amazon Prime" service, which promises nearly unlimited deliveries for a $119 annual fee or a $12.99 monthly charge.
In April 2017, Amazon joined a portal that screens, or "on boards," prospective drivers to ensure they have the proper operating and insurance documentation. At the time, Amazon was looking to recruit as many as 30,000 owner-operator drivers.
Amazon, which did not respond to an e-mail request for comment, currently moves between 5 and 10 percent of its orders through its own network. The rest is outsourced to the U.S. Postal Service, Atlanta-based UPS Inc., FedEx, and an assortment of regional and local parcel delivery firms. With volumes growing at a double-digit quarterly clip, Amazon believes it needs to supplement its carrier relationships with its own network to meet its delivery pledges.
Amazon's traffic growth is so astounding that, while it is likely to handle more of its own traffic in coming years, its delivery partners will probably not see any drop-off in their own volumes.